Support
How can we help?
We usually answer within a day or two.
Contact us: email bryan@mxmpixels.com. Please tell us your device (for example iPhone 16 or iPad Air) and what happened, and we'll help.
Purchases
I bought the Pals Pass on another device. How do I get it back?
Open the Shop, go to the Coins tab and tap Restore purchases at the bottom. Use the same Apple Account you bought it with.
A purchase didn't arrive
Close LaYaYa completely and open it again; it finishes any purchase that was interrupted. If it's still missing, email us with the date of the purchase.
How do I stop my child from buying things?
Every purchase in LaYaYa first asks a grown-up question. For extra control, use Screen Time on the device (Settings › Screen Time › Content & Privacy Restrictions › iTunes & App Store Purchases) or Ask to Buy in Family Sharing.
Refunds
Purchases are handled by Apple. You can ask Apple for a refund at reportaproblem.apple.com.
Playing
How do I play?
Slide your finger to aim and let go to drop a pal. When two of the same pal touch, they squish into a bigger one. If pals stay above the line for 3 seconds, the jar's full.
How does the weekly leaderboard work?
Sign in to Game Center to join. Your best score of the week counts, and the top 10 win coins when the week resets.
Will I lose my progress if I delete the app?
Your progress is saved on your device, so deleting LaYaYa removes it. Pals Pass purchases can always be restored.
Privacy
LaYaYa doesn't ask for your name or email and doesn't collect personal data. Read the full privacy policy.